Responsible Gaming

Responsible Gaming

Our Commitment

Lumina Ltd. is committed to promoting a safe and responsible gaming environment. Gambling should be viewed as a form of entertainment, never as a way to earn money or solve financial problems.

Self-Assessment

Ask yourself the following questions:

  1. Do you gamble to escape worries or problems?
  2. Have you ever lied to someone close to you about the amount you gamble?
  3. Have you tried to stop, cut down, or control your gambling without success?
  4. Do you gamble with money you cannot afford to lose?
  5. Have you ever borrowed money to gamble?

If you answered "yes" to any of these questions, you may have a gambling problem. We encourage you to seek help.

Tools Available on This Site

We provide the following tools to help you keep your gambling under control:

  • Deposit Limits: set daily, weekly, or monthly deposit caps
  • Loss Limits: set the maximum you are willing to lose in a given period
  • Session Limits: set how long you can play in one session
  • Reality Checks: receive reminders of the time spent playing
  • Time-Out: suspend your account for 24 hours, 7 days, or 30 days
  • Self-Exclusion: close your account for 6 months, 1 year, or permanently

To activate any of these tools, log into your account and visit the Responsible Gaming section, or email [email protected].

Protection of Minors

Gambling is strictly prohibited for persons under the age of 18. We implement identity verification and age-check procedures to prevent minors from accessing our Service. If you share a device with a minor, we recommend using parental control software.

Warning Signs

Be mindful of these warning signs:

  • Spending more time or money gambling than intended
  • Gambling to recover previous losses ("chasing")
  • Hiding gambling activities from family or friends
  • Neglecting work, school, or family obligations
  • Borrowing money or selling possessions to gamble
  • Feeling anxious, guilty, or depressed about gambling

External Support Organizations

If you or someone you know is struggling with problem gambling, the following organizations provide confidential support:

  • GamCare (UK): www.gamcare.org.uk — 0808 8020 133
  • BeGambleAware: www.begambleaware.org
  • Gamblers Anonymous: www.gamblersanonymous.org
  • GiocaResponsabile (Italy): 800 558822
  • Joueurs Info Service (France): 09 74 75 13 13

Contact Us

For questions about responsible gaming or to activate account limits, contact:

  • Email: [email protected]
  • Company: Lumina Ltd.
  • Regulator: Anjouan (License No. ALSI-202411077-FI2)