Privacy Policy

Privacy Policy

Introduction

Lumina Ltd. ("we", "us", or "our") operates this website ("Service"). This page informs visitors of our policies regarding the collection, use, and disclosure of personal data.

By using this Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information for various purposes:

  • Personal Data: name, email address, date of birth, payment method details
  • Usage Data: IP address, browser type, pages visited, time and date of visit
  • Cookies: session cookies, preference cookies, security cookies, and analytics cookies

Use of Data

Lumina Ltd. uses collected data to:

  • Provide and maintain the Service
  • Verify user identity and age (18+ requirement)
  • Process deposits, withdrawals, and bonus claims
  • Notify you about changes to the Service
  • Provide customer support
  • Detect and prevent fraud and abuse

Legal Basis

Personal data is processed under the following legal bases:

  1. Contractual necessity (providing the Service you requested)
  2. Legal obligation (regulatory compliance, anti-money-laundering, KYC)
  3. Legitimate interests (fraud prevention, service improvement)
  4. Your consent (marketing communications)

Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy, and in compliance with applicable legal requirements. Transaction records are kept for the minimum period required by the regulator of Anjouan (License No. ALSI-202411077-FI2).

Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to the processing of your personal data
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption, secure server storage, and restricted internal access.

Third Parties

We share personal data only with:

  • Payment processors (to execute transactions)
  • Identity verification providers (KYC compliance)
  • Regulatory authorities (when required by law)
  • Analytics providers (anonymized data only)

We do not sell your personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on this page, and updating the "Last updated" date.

Contact

Questions about this Privacy Policy can be addressed to:

  • Company: Lumina Ltd.
  • Email: [email protected]
  • Jurisdiction: Anjouan (License No. ALSI-202411077-FI2)